REPORT TO COUNCIL
SUBJECT
Title
Award two Contracts and Authorize the Issuance of a Purchase Agreement to Catalyst Consulting Group for the Implementation of Salesforce Constituent Relationship Management (CRM) System, Licensing, and Maintenance and Support (F25-215)
Report
REPORT IN BRIEF
Approval is requested to take the following actions to approve two contracts to implement a new CRM system:
- Award a contract to Catalyst Consulting Group of Chicago, IL for the implementation of a replacement CRM system and CRM mobile application with a not-to-exceed amount of $800,945;
- Authorize the issuance of a purchase agreement for up to ten years in the amount not-to-exceed $2,562,000 to Catalyst Consulting Group for licensing of Salesforce Public Sector Solutions CRM System within the Government Cloud and Bucher-Suter licensing for telephony integration to the CRM (the licensing fee will be paid on an annual basis);
- Award a contract to Catalyst Consulting Group for up to ten years with a not-to-exceed amount of $369,000 for maintenance and support of the Salesforce Public Sector Solutions CRM System, Mobile Application, and Bucher-Suter telephony integration system;
- Delegate authority to the City Manager to approve a 10% contingency for the project with a not-to-exceed amount of $80,095;
- Delegate authority to the City Manager to amend these agreements for purchases of additional licenses and services, subject to budget availability and if pricing and services remain acceptable; and
- Authorize the City Manager to execute the contracts when all necessary conditions have been met.
EXISTING POLICY
Pursuant to Chapter 2.08 of the Sunnyvale Municipal Code, contracts for this type of service are awarded pursuant to a Request for Proposals best value process, unless otherwise exempt from the competitive bidding process. City Council approval is required for the procurement of goods and/or services exceeding $250,000 in any one transaction.
ENVIRONMENTAL REVIEW
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