REPORT TO COUNCIL
SUBJECT
Title
Award of Contract for a Constituent Relationship Management System (F16-106)
Report
REPORT IN BRIEF
Approval is requested to award a contract in the amount of $202,400 to Adoxio Business Solutions of Redmond, WA for the implementation of a comprehensive Constituent Relationship Management (CRM) System. Approval is also requested for a 10% contract contingency in the amount of $20,240. The CRM System is used to provide public outreach, and to receive and track commendations, inquiries, concerns and complaints.
EXISTING POLICY
Consistent with the provision of Chapter 2.08 of the Sunnyvale Municipal Code, contracts for this type of system solution are awarded pursuant to a competitive Request for Proposals (RFP) process.
ENVIRONMENTAL REVIEW
The action being considered does not constitute a "project" within the meaning of the California Environmental Quality Act ("CEQA") pursuant to CEQA Guidelines section 15378(a) as it has no potential for resulting in either a direct physical change in the environment, or a reasonably foreseeable indirect physical change in the environment.
BACKGROUND AND DISCUSSION
The City currently uses a CRM solution that was developed in-house. This solution has limited functionality and does not support modern features or uses, such as mobile access. The current solution is not easy to use (for staff or residents), nor does it have the capability to provide trend analyses, complex reporting or accurate city-wide data. For these reasons, staff initiated a project to acquire and implement a more modern, robust CRM system.
A competitive RFP was issued and posted on the City's public procurement network. Eighteen firms requested the RFP documents. Four proposals were received on June 2, 2016 from Accela, Inc., NebuLogic Technologies, Serene (an AST Corporation), and Adoxio Business Solutions. Initial proposed pricing for the system implementation ranged from $130,240 to $636,554. The proposals were revie...
Click here for full text