REPORT TO COUNCIL
SUBJECT
Title
Approve the First Amendment to Service Agreement with InfoSend, Inc. for Utility Billing Notification Services
Report
REPORT IN BRIEF
Approval is requested to approve the First Amendment to an existing Service Agreement with InfoSend, Inc. of Anaheim for shut-off notification distribution increasing the not-to-exceed amount by $88,445 for a new total not-to-exceed amount of $338,445.
EXISTING POLICY
Pursuant to Chapter 2.08 of the Sunnyvale Municipal Code, City Council approval is required for the procurement of goods and/or services exceeding $100,000 in any one transaction.
ENVIRONMENTAL REVIEW
The action being consider does not constitute a "project" within the meaning of the California Environmental Quality Act ("CEQA") pursuant to CEQA Guidelines section 15378(a) as it has no potential for resulting in either a direct physical change in the environment, or a reasonably foreseeable indirect physical change in the environmental.
BACKGROUND AND DISCUSSION
The City awarded a contract to InfoSend, Inc. (InfoSend) in 2004 to provide utility billing support services that included the design, printing, inserting, and mailing of the City's utility bills. The contract was subsequently amended to include hosting and maintenance of an electronic bill presentment and payment (EBPP) system. This system enabled utility customers to view and pay their utility bills online.
In 2015, an RFP (F15-05) for utility bill production and online payment services was issued. In 2017, Council awarded a five-year contract to InfoSend (RTC No. 17-0421) in a not-to-exceed amount of $250,000 for utility bill printing, mailing, electronic bill presentment and payment services.
Currently, the City issues bills for water, sewer and/or garbage services already provided. The bills are due upon presentation, and become past due if not paid 25 days from the bill date. If payment is not received 30 days from the bill date (allowing 5 days for mailing of th...
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