REPORT TO COUNCIL
SUBJECT
Title
Adopt a Resolution to Amend the Classification Plan and the City's Salary Resolution to Update the Schedule of Pay to Increase Salaries for the Classifications of Client Support Specialist I/II and to Add the Classifications of Senior Client Support Specialist and Principal Client Support Specialist
Report
BACKGROUND
This report recommends amending the Classification Plan and the City's Salary Resolution to update the schedule of pay, increasing salaries for the Client Support Specialist I/II based on the approved classification study, and add the classifications of Senior Client Support Specialist and Principal Client Support Specialist for potential future promotional opportunities.
EXISTING POLICY
City Charter Section 1104, entitled Pay Plan, states that amendments to the pay schedule may be adopted from time to time by City Council upon the recommendation of the City Manager.
City Charter Section 1103, Classification, states that additions or changes to the classification plan may be adopted from time to time by the City Council upon the recommendation of the City Manager.
ENVIRONMENTAL REVIEW
The action being considered does not constitute a "project" with the meaning of the California Environmental Quality Act ("CEQA") pursuant to CEQA Guidelines section 15378(b)(5) in that it is a governmental organizational or administrative activity that will not result in direct or indirect changes in the environment.
DISCUSSION
Client Support Specialist I/II
In 2022 the Office of the City Manager approved a compensation study request from the Information Technology Department (ITD). This request included a review of the client support classifications and pay ranges. The Client Services series supports all functions of the ITSM (Information Technology Service Management) System and Service Desk functions such as incident/problem management, request fulfillment, asset management, and knowledgebase management. The series implements...
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